Shipping Policy
Order processing
- Order processing will take up to 15 business days unless preorder, customized, handmade products as indicated on the product description page.
Shipping Policy
- We offer free worldwide shipping on orders $79+!
- Regular shipping is estimated to take 1-4 weeks in business days. This timeframe, provided by logistics, excludes weekends, holidays, customs detention, or any special inspection by your government beyond our control. Please rest assured that your order will not be lost, and you will 100% receive your package!
- We are CANNOT deliver to PO BOX addresses; kindly provide your home address. Rest assured, we uphold the utmost confidentiality and will never share your personal information with any third parties.
- Free shipping does not apply to large carpets and heavy pet houses.
- Contact us for price inquiry if you want express shipping (3-7 days delivery).
FAQ
- Typically, the majority of our customers are not required to pay customs fees. However, in rare cases, we kindly ask for your understanding that customers may be responsible for local handling and tax fees, if required by their local laws, to receive their package.