Refunds & Returns Policy

1. Order Cancellation

  • Orders can be canceled within 24 hours of placing the order. To cancel, please contact us as soon as possible. After 24 hours, cancellations will no longer be accepted.
  • A full refund is offered in the form of store credit.
  • If you prefer a refund to your original payment method, please note that you will be responsible for the associated processing fees.

2. Return Eligibility

  • We accept returns within 48 hours after the package is received.
  • Items must be in their original condition, unworn, unwashed, unaltered, and unused.

3. Non-Returnable Items

  • We do not accept returns or refunds for: lingerie, swimwear, stockings/socks. These items cannot be resold for hygiene reasons.
  • No returns or refunds are accepted for: pre-order items, customized products, and handmade products. These are made-to-order items and we do not keep them in stock. Products falling under this category will be clearly marked in the product description.

4. Brand Tags

  • We sell items that match the advertised pictures.
  • We are not responsible if the brand tag is not to your liking.
  • We guarantee quality and appearance as advertised.

5. Shipping Costs

  • Customers are responsible for both the initial and return shipping fees.
  • We reserve the right to refuse a refund if the returned product is altered or used.

7. Refund Options

  • A full refund is offered in the form of store credit.
  • If you prefer a refund to your original payment method, please note that you will be responsible for the associated processing fees.

8. Returned Packages & Reshipping Policy

  • If a package is returned due to reasons outside our control—such as an incorrect address, unpaid customs fees, or failure to pick up in time—we are unable to offer a refund. This is because the initial shipping cost has already been paid to the carrier, and in many cases, the order includes handmade or pre-order items made specifically for you.
  • We are happy to resend the package. However, a reshipping fee will apply to cover the cost of sending it again.
  • We kindly ask for your understanding, as we do our best to process and fulfill each order with care.

Contact us at sugarplumstoreofficial@gmail.com for any questions or concerns. We will do our best to assist you and address your concerns.