Refunds & Returns Policy
1. Return Eligibility
- We accept returns within 48 hours after the package is received.
- Items must be in their original condition, unworn, unwashed, unaltered, and unused.
2. Non-Returnable Items
- We do not accept returns or offer refunds for: lingerie, swimwear, stockings/socks. These items cannot be resold for hygiene reasons.
3. Exclusions
- No returns or refunds are accepted for: pre-order items, customized products, and handmade products.
- These are made-to-order items and we do not keep them in stock.
- Products falling under this category will be clearly marked in the product description.
4. Brand Tags
- We sell high-quality items that match the advertised pictures.
- We are not responsible if the brand tag is not to your liking.
- We guarantee quality and appearance as advertised.
5. Shipping Costs
- Customers are responsible for both the initial and return shipping fees.
- We reserve the right to refuse a refund if the returned product is altered or used.
6. Refund Options
- A full refund is offered in the form of store credit.
- If you prefer a refund to your original payment method, please note that you will be responsible for the associated processing fees.
7. Returned Packages & Reshipping Policy
- If a package is returned due to reasons outside our control—such as an incorrect address, unpaid customs fees, or failure to pick up in time—we are unable to offer a refund. This is because the initial shipping cost has already been paid to the carrier, and in many cases, the order includes handmade or pre-order items made specifically for you.
- We are happy to resend the package. However, a reshipping fee will apply to cover the cost of sending it again.
- We kindly ask for your understanding, as we do our best to process and fulfill each order with care.
Contact us at sugarplumstoreofficial@gmail.com for any questions or concerns. We will do our best to assist you and address your concerns.