
Einklappbarer Inhalt
Sizing Chart (PLEASE READ!)
Clothing Sizes
- Our store uses Asian sizes, which are different from US or other international sizes.
- Please DO NOT pick a size based solely on what you usually wear.
- To get the best fit, we recommend checking your measurements (like bust, waist, shoulders) against the size chart on the product description.
- Here's how to take your measurements:

- Since all measurements are taken by hand, please allow a small margin of error (1-4 cm) due to manual measuring. We appreciate your understanding.
Shoes
- We use Chinese sizing for shoes. Please refer to the chart below to find your size.
- For example, if you wear a US size 7, you should choose size 38 in our store. If you're between sizes or buying high heels/boots, we recommend going one size up for extra comfort.
| China | 34 | 35 | 36 | 37 | 38 | 39 | 40 | 41 | 42 | 43 | 44 | 45 | 46 |
| US | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 | 10.5 | 11 |
| UK | 3 | 3.5 | 4 | 4.5 | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 |
| EUR | 35 | 36 | 36.5 | 37 | 38 | 38.5 | 39 | 40 | 40.5 | 41 | 42 | 42.5 | 43 |
| AUS | 4.5 | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 | 10.5 |
| JP (cm) | 22 | 22.5 | 23 | 23.5 | 24 | 24.5 | 25 | 25.5 | 26 | 26.5 | 27 | 27.5 | 28 |
| KR (mm) | 220 | 225 | 230 | 240 | 245 | 250 | 255 | 260 | 265 | 270 | 275 | 280 | 285 |
Lingerie
- We use International sizes for lingerie. Here's the size guide to help you find your perfect fit:
- For example, if you wear a US size 36A, you should choose size 80B in our store.
| International | 70A | 70B | 70C | 70D | 70DD | 75A | 75B | 75C | 75D | 75DD | 75E | 80A | 80B | 80C | 80D | 80DD | 80E | 85A | 85B | 85C | 85D | 85DD | 85E |
| US | 32AA | 32A | 32B | 32C | 32D | 34AA | 34A | 34B | 34C | 34D | 34DD | 36AA | 36A | 36B | 36C | 36D | 36DD | 38AA | 38A | 38B | 38C | 38D | 38DD |
| UK | 32A | 32B | 32C | 32D | 32DD | 34A | 34B | 34C | 34D | 34DD | 34E | 36A | 36B | 36C | 36D | 36DD | 36E | 38A | 38B | 38C | 38D | 38DD | 38E |
| FR | 85A | 85B | 85C | 85D | 85DD | 90A | 90B | 90C | 90D | 90DD | 90E | 95A | 95B | 95C | 95D | 95DD | 95E | 100A | 100B | 100C | 100D | 100DD | 100E |
| Over bust | 32 in. | 33 in. | 34 in. | 35 in. | 36 in. | 34 in. | 35 in. | 36 in. | 37 in. | 38 in. | 39 in. | 36 in. | 37 in. | 38 in. | 39 in. | 40 in. | 41 in. | 38 in. | 39 in. | 40 in. | 41 in. | 42 in. | 43 in. |
| Under bust | 26-27 in. | 28-29 in. | 30-31 in. | 32-33 in. |
Need Help? If you're unsure about your size, feel free to Contact Us with your measurements, and we’ll gladly assist you in choosing the perfect fit! 🤗
Convert Inches to CM
For our customers using the imperial system:
You can easily convert inches to centimeters using the tool below:
Centimeters:
Shipping
Order processing 📦
- Order processing will take up to 15 business days unless preorder, customized, handmade products as indicated on the product description page.
- In-stock items can be shipped within 2-7 business days. If you're in a hurry, contact us to check for exact availability.
Shipping Policy & Timeframe ✈️
- Free shipping on orders $79+ USD
- Regular shipping takes 7-15 business days. Postal packages may take longer. This timeframe excludes holidays and customs detention beyond our control. Please rest assured that your order will not be lost, and you will 100% receive your package.
- Express shipping takes 3-8 business days. Contact us for price inquiries.
- We CANNOT ship to a PO BOX address. Please provide your home address. We uphold the utmost confidentiality.
Custom Duties & Taxes 📄
Duties and taxes are included in the price for most countries.
This means customers from the following countries do NOT need to pay any extra duties or taxes when they receive their package — we will cover them for you:
- Americas: Brazil, Canada, Mexico, United States
- Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom
- Asia & Oceania: Australia, Hong Kong, Japan, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam
- Africa: Angola, Ghana, Kenya, Morocco, Nigeria, Tanzania
Due to the recent conflict in the Middle East, we have temporarily halted all shipments to that region. We wish everyone in the affected areas well and hope for a quick resolution.
⚠️ Important notes: If your order contains image-specific brand (such as Hell𝑜 K𝒾tty, C𝒾nnam𝑜r𝑜ll, Kur𝑜m𝒾, or other Sanr𝒾𝑜 characters), taxes and duties are not included, even for the countries listed above.
If your country is not in the list above, you may or may not need to pay import taxes/duties. Feel free to ask us about your specific country, and we’ll check for you.
- In most cases, there are no extra customs fees. However, tax rules vary by country, so we recommend checking with your local customs office.
- We ship from China, and any local duties, taxes, or handling fees are the customer's responsibility. These payments go directly to your government, and we don’t receive any of it.
Please understand that we’re not responsible for delays caused by customs clearance. If a package is returned or confiscated due to unpaid fees, we cannot offer a refund.
We’ll monitor your tracking and send email reminders to help avoid any issues. Thank you for your understanding!
Feel free to contact us if you have further questions. 🌷
Refunds & Returns
- We accept returns and exchanges within 2 days after you receive the package, provided the items are in their original condition and have not been worn, washed, altered, or used in any way.
- We do not accept returns and exchanges for lingerie, swimwear, stockings/socks, and preorder/customized/handmade products.
- Customers are responsible for both the initial and return shipping fees. Please be aware that we reserve the right to refuse a refund if the returned product is altered or used.
- A full refund is offered in the form of store credit. If you prefer a refund to your original payment method, please note that you will be responsible for the associated processing fees.
- Full refund policy here.
Contact us at sugarplumstoreofficial@gmail.com for any questions or concerns. We will do our best to help you out.